Need help with Nélo?
We’re here for you.
For any questions or assistance, feel free to contact us:
Installation & Setup
Q: How do I install the app?
A: Nélo is available on the App Store. Search for “Nélo” and follow the installation instructions.
Q: Is the app compatible with my device?
A: Nélo requires iOS 15.0 or later and works on both iPhone and iPad.
Features & Usage
Q: How do I use the guided breathing?
A: Open Nélo, tap “Calm Down,” and follow the animated bubbles and your totem animal for a relaxing session.
Q: Can I customize the colors and animal?
A: Yes! Choose your color palette and totem animal using the palette or animal icon at the bottom of the screen.
Q: How do I play zen music?
A: Tap the music note icon at the bottom to select and play a soothing track.
Q: How do I set a daily reminder?
A: Go to Settings (gear icon) to enable and configure your daily reminder.
In-App Purchase
Q: What does the one-time purchase unlock?
A: The one-time purchase gives you access to all premium features in Nélo, forever—no subscription.
Q: How do I restore my purchase?
A: In the app, go to Settings and tap “Restore Purchases.”
Troubleshooting
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If you encounter issues:
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Make sure your device is up to date
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Restart the app
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Ensure you have a stable internet connection
If the problem persists, contact us with:
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Your device model
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The app version
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A detailed description of the issue
FAQ
Q: I purchased Nélo but don’t have access to premium features. What should I do?
A: Make sure you’re signed in with the same Apple ID used for the purchase. Use “Restore Purchases” in Settings.
Q: Can I use Nélo on multiple devices?
A: Yes, as long as you’re signed in with the same Apple ID. Use “Restore Purchases” in Settings.
Q: How can I contact support if something isn’t working?
A: Email us at contact@loveandlive.fr or fill out the contact form.
🛠️ Quick Troubleshooting
➡️ Restore Purchases:
Open Nélo > go to Settings > tap “Restore Purchases”
➡️ Play zen music:
Open Nélo > tap the music note icon > select a track
➡️ Still stuck?
Write to us—we’ll do our best to help you quickly!